How to set up an email client application for Professional and Pro Plus Email Hosting accounts

This article provides the information you need to set up an email client application to access a Professional or Pro Plus Email Hosting account.

How to set up an email client application

There are many client email applications available, such as Thunderbird and macOS Mail. Some of these applications can configure email accounts automatically based on the account authentication information that you provide. In some cases, however, you must manually configure the account.

The exact steps differ between these applications to set up a Professional or Pro Plus Email Hosting account, but the information required is the same. In all cases, you must set up a way to access incoming mail (using IMAP or POP), and a way to send outgoing mail (using SMTP).

But first, you must enable access to Titan from third-party applications. To do this, follow these steps:

1. Log in to your webmail account at https://a2hosting.titan.email.
2. Click the Settings (gear) icon.
3. Click Enable Titan on other apps.
   If you see Configure 3rd party apps instead, then third-party access is already enabled for your account. Please go to the next section, Incoming email.
4. Click Next until the Don't miss out on Titan's powerful features dialog box appears.
5. In the Don't miss out on Titan's powerful features dialog box, click Enable Titan on other apps. Third-party application access to Titan is now enabled.

Incoming email

You can use IMAP or POP to access incoming mail for your account.

Configuring IMAP

To configure an email client application for IMAP access to a Professional or Pro Plus Email Hosting account, use the following information:

1. For IMAP server login authentication, use the following settings:
   • The account username is the full email address of an account you created in the Customer Portal (for example, [email protected]).
   • The account password is the password that you specified for the account.
2. For the IMAP server name, use imap.titan.email.
3. For the IMAP server port number, use 993 (SSL/TLS connection).

Configuring POP

If you do not want to use IMAP for incoming mail, you can use POP instead. To configure an email client application for POP access to a Professional or Pro Plus Email Hosting account, use the following information:

1. For POP server login authentication, use the following settings:
   • The account username is the full email address of an account you created in the Customer Portal (for example, [email protected]).
   • The account password is the password that you specified for the account.
2. For the POP server name, use pop.titan.email.
3. For the POP server port number, use 995 (SSL/TLS connection).

Outgoing email: Configuring SMTP

You must configure the email client to use an SMTP server, or else you will be unable to send outgoing messages. To do this, use the following information:

1. For SMTP server login authentication, use the following settings:
   • The account username is the full email address of an account you created in the Customer Portal (for example, [email protected]).
   • The account password is the password that you specified for the account.
2. For the SMTP server name, use smtp.titan.email.
3. For the SMTP server port number, use 465 (SSL/TLS connection).