A2 Hosting Careers

• In 2019, we set out to build a scalable hosting business for a global market, building infrastructure & developing location and network-agnostic software with 24/7 global support
• In a few short years, we grew from a team of 30 to 800+ across 11 offices
• We serve 2M+ websites (from 80,000 not so long ago!) across 20+ data centres
• Our brand portfolio is booming, and we’re in the midst of a massive brand (re)launch, which you’ll be directly involved in and (partly) responsible for.

• A proper wage that respects your time and talent – up to £60k
• Benefits package including pension
• Generous paid leave – because this is a job, not a jail
• Hybrid working – we’re flexible but not 100% remote
• A work laptop with all the bells & whistles (we’re a Design team, so obviously it’ll be a Mac)
• Plus, you get to work with the Head of Brand, who is hilarious and charming and definitely didn’t write this. Also, she looks a little bit like Matilda. A liiiiittle bit. 🤏

• 5+ years in a senior copywriting role
• Experience in writing marketing, digital, UX, campaign copy
• Proven experience working within a defined brand voice (bring along writing samples or links of work you’re proud of or enjoyed making most!)
• Strong knowledge of SEO, conversion strategies, and web writing best practices
• A level head and cool with quick turnarounds, and the obvious eye for detail
• Hosting industry experience is a huge plus, although other SaaS experience is also beneficial
• Experience leading campaigns and people

• Writing a LOT. Like, a lot a lot. It’s literally your job title
• Working closely with the Head of Brand to shape the voice of a massive new hosting brand, and adapting its tone across different platforms
• Owning the brand tone of voice and making sure it doesn’t get watered down
• Working at serious speed (we won’t lie, the first six months will be pretty full-on)

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About Us

World Host Group (WHG) is a global leader in web hosting and domain name services, operating over 20 brands worldwide. As we continue expanding, we are seeking a proactive and detail-oriented Office Manager to oversee our office operations in the Philippines.

This role is key to ensuring a well-organized, efficient, and productive workplace while supporting administrative functions and employee needs. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is for you!

What You’ll Be Doing

• Office Operations & Maintenance - Oversee the day-to-day running of the office, ensuring facilities, supplies, and equipment are well-managed and fully functional.
• Administrative Support - Manage office calendars, schedule meetings, and coordinate internal communications to keep things running smoothly.
• Vendor & Budget Management - Liaise with suppliers and service providers while tracking office expenses and ensuring cost-effective solutions.
• Workplace Experience - Maintain a welcoming, clean, and efficient office environment that supports productivity and employee well-being.
• Employee Onboarding & Support - Assist in onboarding new employees by setting up workstations and ensuring a seamless start.
• Travel & Event Coordination - Arrange team gatherings, business travel, and company events to enhance collaboration.
• Compliance & Safety - Ensure adherence to local workplace health and safety regulations, as well as company policies.
• HR & IT Collaboration – Work closely with HR and IT teams to support employee administrative needs.
• Project & Initiative Management – Drive office-related improvements, process optimizations, and special projects.

What We’re Looking For

Must-Have Skills & Experience

✔ Previous experience as an Office Manager or in a similar administrative role.
✔ Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
✔ Excellent communication and interpersonal skills.
✔ Ability to manage office budgets and track expenses efficiently.
✔ Strong organizational skills with a proactive, problem-solving mindset.
✔ Familiarity with local workplace health and safety regulations.

Nice-to-Have Skills & Experience

➕ Experience in a global or tech-driven company.
➕ Knowledge of office management tools and software.
➕ Basic understanding of HR or IT administrative processes.

Workplace Health & Safety Responsibilities

All employees are expected to:
✅ Follow company policies and procedures.
✅ Maintain a safe and organized work environment.
✅ Report any hazards, incidents, or concerns in the workplace.

Why Join WHG?

🌎 Be Part of a Global Team – Work with a diverse international company.
📈 Grow Your Career – Take ownership of office operations and contribute to a growing business.
💡 Work in a Supportive Environment – Join a team that values collaboration, efficiency, and innovation.

Ready to Take on This Role?

If you’re a highly organized Office Manager who enjoys creating a productive work environment, we’d love to hear from you!

Apply now! 🚀

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• Currently only open to current students in Berlin, Germany and/or Sofia, Bulgaria
• Position is part-time (10-20 hours per week) and fully remote
  • While there is flexibility with scheduling, the majority of hours required will be during EMEA business hours
• Position will report directly to WHG’s Head of Digital Marketing, offering mentorship and learning opportunities

• Support in partner acquisition: identify and approach potential affiliate partners to expand the partner network
• Support in relationship management: build and maintain relationships with existing affiliates to promote their commitment and performance 
• Performance analysis: Monitor and analyze the performance of affiliates to recognize trends and identify optimization potential
• Support in strategy development: develop and manage strategies to increase affiliate sales and improve program impact
• Reporting: collect, analyze, and report on data and KPIs regarding affiliate program performance

• Currently enrolled and studying communication sciences, marketing, business administration, economics, business informatics, or a comparable field of study 
• Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, live chat, and phone)

• Comfort and experience with MS Office (Word, Outlook, Excel, PowerPoint) and Google Workspace applications
• Experience in utilizing Meta, TikTok, LinkedIn, and Reddit applications to connect with target audiences
• Strong communication and collaboration skills with the ability to work in a team environment to meet goals

• Proven analytical and problem-solving skills; the ability to utilize data to track progress of key metrics
• A strong work ethic and eagerness to learn: you are intrinsically motivated, organized,  and reliable

• A competitive salary and flexible working arrangement 

• Continuous opportunities for professional growth and career advancement

• A collaborative, supportive, and innovative work environment
• The chance to work on impactful projects with a global reach

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About Us

World Host Group (WHG) is a global leader in web hosting and domain name services, operating over 20 brands worldwide. As we continue to expand, we are looking for an experienced HR Manager to support our growing team in the Philippines.

This role is an excellent opportunity to contribute to a fast-growing company by managing HR functions and ensuring compliance with local labor laws.

About the Role

As the HR Manager – Philippines, you will oversee all HR operations, ensuring a smooth and efficient employee experience. This is an office-based role, where you will be responsible for implementing HR policies, managing the full employee lifecycle, ensuring compliance with local labor laws, and supporting talent acquisition and employee engagement initiatives.

You will work closely with the global HR team to maintain alignment while addressing region-specific needs.

Key Responsibilities

• Develop and implement HR policies and processes in compliance with Philippine labor laws.
• Lead end-to-end recruitment, ensuring the company attracts and retains top talent.
• Manage onboarding and offboarding processes to create a seamless employee experience.
• Handle employee relations, including conflict resolution and disciplinary actions.
• Oversee compensation, benefits, and payroll processes to ensure market competitiveness.
• Support performance management, including goal setting and employee development.
• Implement employee engagement and retention strategies.
• Maintain HR systems and records, ensuring accuracy and confidentiality.
• Collaborate with global HR teams to align HR practices across the organization.

Workplace Health & Safety Responsibilities

All employees are required to:
✅ Comply with company policies and procedures.
✅ Maintain a safe and healthy work environment.
✅ Report any workplace hazards, incidents, or injuries.

What We’re Looking For

Essential Skills & Experience

✔ Bachelor’s degree in Human Resources, Business Administration, or a related field.
✔ 5+ years of experience in an HR leadership role.
✔ Strong knowledge of Philippine labor laws and HR compliance.
✔ Experience in recruitment, employee relations, and performance management.
✔ Excellent communication and interpersonal skills.
✔ Ability to work independently and manage multiple priorities.
✔ Strong problem-solving skills and attention to detail.

Desirable Skills & Experience

➕ Experience in the tech or digital services industry.
➕ Familiarity with HRIS systems and tools, we currently use DEEL.
➕ HR certification is a plus.

Why Join WHG?

🌎 Global Company – Be part of a growing international organization.
📈 Career Growth – Opportunity to lead HR operations in the Philippines.
💡 Collaborative Environment – Work with a diverse and supportive team.

Ready to make an impact?

If you are a passionate HR leader looking for a rewarding opportunity to shape HR in a dynamic global company, we’d love to hear from you!

Apply today! 🚀

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World Host Group (WHG) is currently looking for a Senior Product Owner to play a pivotal role in shaping and delivering our product strategies across a global portfolio of brands. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to take ownership of impactful projects that enhance the customer experience. 

If you are passionate about delivering meaningful change, enjoy working across multiple teams, and want to help shape the future of hosting products on a global scale, this role is for you. 

About the Role

In this role, you will work closely with product managers, the Lead Product Owner, and cross-functional teams to drive product implementations, streamline technical product configurations, and ensure seamless execution of business goals. You’ll collaborate with infrastructure, commercial, and development teams to optimise product performance, enhance operational efficiency, and support the rollout of new features and service enhancements. 

Beyond execution, you will have the autonomy to identify opportunities for process improvements, proactively remove roadblocks, and contribute to how we refine and scale our product offerings. Your role will be instrumental in ensuring that our products evolve in a way that is both commercially viable and deeply rooted in customer needs. 

Key Responsibilities 

• Work with product managers to define technical requirements for new product concepts
• Support strategic goals by ensuring product roadmaps align with broader business objectives
• Lead and support product implementations, coordinating with infrastructure, development, and commercial teams to ensure smooth rollouts
• Identify and implement process improvements to enhance efficiency and scalability across multiple brands
• Proactively identify and remove roadblocks, ensuring smooth execution of product enhancements and operational initiatives
• Ensure that all product changes, from technical adjustments to new features, are executed with a customer first mindset and contribute to an improved user experience

What You’ll Need 

• 3+ years of professional experience as a Product Owner, Business Analyst, or similar role within a technical or SaaS environment
• Strong knowledge of technical product management, including system integrations and configuration management
• Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, live chat, and phone) 
• Ability to work with global teams and balance priorities across multiple brands
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across commercial, infrastructure, and development teams 
• Strong problem-solving skills and a proactive approach to identifying and resolving roadblocks
• Organisational and project management skills, with the ability to manage multiple product implementations simultaneously
• Experience working with hosting services, provisioning, or technical infrastructure is a plus
• A passion for continuous improvement, optimising workflows, and refining processes to drive better business outcomes

Who We Are 

World Host Group (WHG) are a leading global web hosting company with over 30+ brands and a diverse customer base. We provide cutting-edge technology and exceptional customer service, striving to enhance our products and services. As a customer obsessed organisation, we are committed to transparency and delivering the best possible experience to our clients.  

Our global reach, combined with a local focus, drives us to continuously grow the business through mergers and acquisitions. Additionally, we are devoted to being an employer of choice, offering employees opportunities for growth and career development. 

What We Offer 

• Competitive salary and benefits package. 
• Opportunities for professional growth and career advancement. 
• A collaborative and innovative work environment. 
• The chance to work on impactful projects with a global reach. 

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WHG is currently looking for a Senior Product Owner to take full ownership of our Hosting Customer Panel, a key initiative that will redefine how customers interact with our hosting services. This panel is more than just a dashboard—it will be the central hub for managing hosting services, designed to offer a best-in-class user experience that sets us apart from competitors. 

As a global company with 30+ brands, our customers range from individual users to large businesses and agencies. This panel is a major strategic initiative, ensuring a seamless and intuitive interface that caters to diverse customer needs while driving engagement, retention, and revenue growth. 

If you thrive on owning a product end-to-end, enjoy working with cross-functional teams, and are passionate about delivering exceptional customer experiences, this is the opportunity for you.

About the Role

In this role, you will work closely with internal stakeholders, ensuring that product development stays aligned with our roadmap. You’ll be responsible for scoping requirements, managing feature prioritization, and resolving roadblocks, all while keeping a strong customer-first mindset. Your work will directly impact thousands of customers globally, making this a high-visibility role with significant influence on the company’s success.  

Key Responsibilities 

• Own and drive the Hosting Customer Panel, ensuring it aligns with the company’s roadmap and strategic goals 
• Collaborate with developers, designers, and infrastructure teams to deliver new features and improvements 
• Act as the primary stakeholder liaison, ensuring clear communication and expectations across teams 
• Prioritise and define features that enhance usability, customer satisfaction, and business value 
• Identify and resolve technical and operational roadblocks, ensuring seamless execution of product initiatives 
• Continuously monitor and analyse customer feedback to drive iterative improvements and ensure we stay ahead of customer needs
• Maintain a strong focus on UI/UX, working closely with designers to create an intuitive and engaging user experience 
• Align the panel’s development with global brand requirements, ensuring it can serve multiple markets and customer segments 
• Collaborate with marketing and commercial teams to ensure the panel supports upselling opportunities, feature adoption, and customer engagement 

What You’ll Need 

• 3+ of professional experience as a Product Owner or similar role within a SaaS, hosting, or web-based platform environment 
• Strong understanding of Agile methodologies and experience working with cross-functional development teams
• Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, live chat, and phone) 
• Experience in managing a customer-facing product, preferably within a global business setting. 
• Ability to define and manage a product roadmap, ensuring clear deliverables and strategic alignment 
• Exceptional stakeholder management and communication skills, with the ability to work across multiple teams and departments 
• Strong knowledge of UI/UX principles, with a focus on improving customer experience. 
• Analytical mindset, with the ability to interpret customer feedback and usage data to drive improvements 
• Familiarity with hosting platforms, customer portals, or related technical environments is a plus 
• A passion for creating seamless and scalable digital experiences that truly make a difference for customers 

Who We Are 

World Host Group (WHG) are a leading global web hosting company with over 30+ brands and a diverse customer base. We provide cutting-edge technology and exceptional customer service, striving to enhance our products and services. As a customer obsessed organisation, we are committed to transparency and delivering the best possible experience to our clients.  

Our global reach, combined with a local focus, drives us to continuously grow the business through mergers and acquisitions. Additionally, we are devoted to being an employer of choice, offering employees opportunities for growth and career development. 

What We Offer 

• Competitive salary and benefits package. 
• Opportunities for professional growth and career advancement. 
• A collaborative and innovative work environment. 
• The chance to work on impactful projects with a global reach. 

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World Host Group (WHG) is currently looking for an experienced and passionate Technical Account Manager to join our dynamic and growing Sales department! 

The Technical Account Manager is a highly skilled sales professional responsible for driving revenue growth, meeting performance targets, and creating impactful long-term relationships with digital agencies in our emerging US market. 

Utilizing their advanced knowledge of web hosting products, the Account Manager will provide expert-level advice and solutions regarding WHG’s hosting offerings, proactively identifying upsell and cross-sell opportunities while ensuring agency partners achieve their business objectives. This role is pivotal in facilitating a seamless onboarding experience, managing client expansion, and consistently meeting retention and growth KPIs. 

About the position 

• Currently only open to US-based candidates 
• Position is full-time and fully remote 
• Position will typically follow a Monday-Friday, 9a-5p Eastern Time schedule 
  • This role will occasionally require schedule flexibility, including weekends and varying shifts, based on business needs 
• Position is eligible for uncapped commission 

Key Responsibilities 

• Act as a trusted advisor and continuous point of contact for digital agency clients, providing a consistently outstanding customer experience  
• Establish and nurture lasting relationships with agency contacts to ensure high rates of retention, growth, and client satisfaction, working proactively to achieve monthly and quarterly targets through outreach and account management. 
• Analyze clients’ current infrastructure, identify opportunities for improvement, and assist them in optimizing their usage of WHG products to achieve measurable outcomes. 
• Educate current and potential clients about WHG product offerings, providing tailored recommendations that align with the customer’s business objectives while working toward revenue growth and engagement KPIs. 
• Utilize upselling and cross-selling techniques to help agency partners scale their solutions, ensuring business growth 
• Serve as a liaison between the customer and internal teams to ensure a seamless onboarding and expansion experience for agency partners, supporting client success milestones. 
• Identify and utilize opportunities for client outreach and engagement based on industry trends, product updates, and customer requirements to boost engagement KPIs. 
• Provide constructive product or service feedback to internal teams based on customer requirements to continuously improve product offerings. 
• Research and stay informed of industry and economic trends to proactively anticipate customer needs, helping meet business growth objectives and account expansion targets. 

Experience and Skills you have: 

• 3+ years of professional sales experience in an account management or similar client-facing role required, preferably in web hosting or a similar SaaS environment 
• 3+ years of experience in managing client relationships and driving revenue growth with a focus on meeting sales targets, KPIs, and delivering an exceptional client experience 
• Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, live chat, and phone) 
• Strong technical understanding of web hosting, web infrastructure, and digital agency needs 
• Exceptional communication skills with the ability to articulate various web hosting product solutions to stakeholders at all technical skill levels (from non-technical to highly advanced clients) 
• Proven track record of full-cycle client account management, from initial sourcing and inquiry conversations through onboarding and ongoing management 
• Experience in a remote work environment strongly preferred, ideally with a globally dispersed organization 

 
Who you are: 

• Strongly customer aligned- you always engage clients with professionalism and empathy while working to proactively identify their needs 
• Solutions oriented with strong problem-solving skills- You LOVE troubleshooting, diagnosing, and resolving problems to come up with tailored solutions 
• Organized and agile – You thrive in fast-paced tech support environments where you are frequently multitasking 
• Team focused- You enjoy working with peers to collaborate, communicate, and problem solve 
• Tech savvy and Curious- The ever-changing world of technology is exciting to you, and you are eager to learn and explore new skills 

Research shows that women and people from under-represented groups often apply to jobs ONLY IF they meet all the qualifications. However, no one ever meets 100% of the qualifications, nor should they. WHG focuses on hiring people, not just skill sets, and encourages you to apply, even without meeting every qualification. We look forward to your application. 
 
A note on the location: 
This position is fully remote, although currently only open to US-based candidates. Additionally, since each state in the US operates as an independent entity, companies must have business licensing to hire in each state. Because of that, WHG is not able to hire in all states. At this time, we are licensed to hire in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OH, OK, PA, SD, TX, UT, VA, VT, and WI. 

US-based candidates who do not reside in one of the above states are unable to be considered for employment at WHG. 
 
Why Work for WHG: 

WHG provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward. Additional benefits, based on location, are below: 
 
Benefits for ALL Team Members, regardless of location: 

• Generous amount of Paid Time Off (PTO) hours, available DAY 1! 
• The ability to work from home; positions are 100% remote 
• Paid parental leave 

US Specific Benefits (for US based team members only): 

• Subsidized health insurance – WHG pays a substantial portion of insurance costs for our team members 
• Low-cost, high coverage dental and vision insurance options 
• Company-matching 401(k) plans (Traditional and Roth available) 
• Company-sponsored life and disability insurances 

About World Host Group: 
 
World Host Group is an ambitious and rapidly growing hosting company, bringing together multiple brands to serve a diverse range of clients. Our mission is to become the most trusted hosting provider for both our clients and our team by delivering reliable, high-performance solutions that empower businesses to scale with confidence. With a strong focus on innovation, customer success, and industry-leading support, we are building a future where hosting is seamless, secure, and built for growth.  Ready to bring your passion to the team? Apply now, we look forward to speaking with you. 

FOR US-BASED CANDIDATES: WHG is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. 

E-Verify Participation Poster 
 
E-verify Right to Work Poster 

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World Hosting Group (WHG) is currently looking for an experienced and passionate Head of Customer Retentions to join our dynamic and collaborative team!  The Head of Customer Retentions is a senior-level management role and will report directly to our COO.  
 
The Head of Retentions will oversee and develop our Retentions department – developing and managing initiatives, leading a team, and overseeing KPIs that all revolve around the relationship that we have with our clients.  

 
About WHG  
World Host Group (WHG) is a leading global web hosting company with 30+ brands and a diverse customer base. We are committed to innovation, transparency, and exceptional customer service, continually expanding through mergers and acquisitions. As an employer of choice, we provide global opportunities for growth and career development. 
 

About the position 

• Position is remote but follows European working hours 
  • Ideal candidate MUST be able to work (and ideally live) in the EMEA time zone 
• Position is a full-time and exempt managerial position 
• This role requires schedule flexibility across 7 days, including weekends, and availability to work varying shifts based on business needs 
• Will require the ability to travel up to 25% of the time 

Key Responsibilities 

• Develop and manage a comprehensive customer retention strategy with a focus on both short and long-term goals 
• Lead, mentor, and develop a high-performing customer retention team 
• Build and maintain strong relationships with high-value customers to create a personalized and long-lasting impression 
• Monitor, analyze, and report on customer retention KPIs to identify trends and suggest improvements 
• Collaborate with Marketing, Customer Care, and Product departments to design and distribute impactful campaigns and communications to engage customers 
• Collect, analyze, and utilize customer feedback to improve customer satisfaction and loyalty 
• Leverage customer data platforms, CRM systems, and marketing automation tools to streamline and manage ongoing retention strategies 

Experience and Skills you have: 

• 4+ years of proven experience in a customer retention, loyalty, or customer success leadership role 
• 4+ years of supervisory/leadership experience, ideally for a web hosting or similar SaaS organization 
• Experience in the design, development, and implementation of large-scale retention strategies 
• Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, direct messaging, face to face, phone, and video conferencing) 
• Strong understanding of customer segmentation, lifecycle marketing, and personalized engagement techniques 
• Experience in a remote work environment, ideally with a globally dispersed team, is very strongly preferred 
• Experience working directly with web hosting technology, including CMS platforms, LAMP, SSH, etc. a plus 

Who you are: 

• Strongly customer aligned- you are passionate about providing the best customer experience possible to enhance satisfaction and long-term loyalty 
• Data focused with strong problem-solving skills- You are exceptionally skilled at utilizing raw data to identify blockers and create actionable solutions 
• Organized and agile – You thrive in fast-paced SaaS environments where you are frequently changing priorities and tasks 
• Team focused- You enjoy working with peers to collaborate, communicate, and problem solve 
• Tech savvy and Curious- You find the ever-changing world of technology exciting, and you are eager to learn and explore new skills 

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