A2 Hosting Careers
Why Work with A2 Hosting?
At A2 Hosting, our people are the heart of everything we do. We are a team of innovators, problem-solvers, and customer champions, driven by a shared passion for helping our customers thrive. Our core values define how we work, collaborate, and grow every day, ensuring we make meaningful contributions to our customers, our products, and our services. Explore our career opportunities and join us in shaping the future of web hosting.
- Curious: Driven to constantly improve and embrace innovation
- Passionate: Remain committed to our work and strive for excellence.
- Customer Focused: Provide the best possible customer experience.
- Collaborative: Work together to support our collective success.
- Agile: Adapt quickly to changes in a fast-moving industry.
Rooted values with global impact
A2 Hosting’s growth hasn’t distanced us from our roots. Today, with almost 200 passionate team members around the globe, we use our knowledge, skills, and resources to help our clients bring their digital visions to life every day.
Continuously driven by our core values, we focus on creating world-class customer service interactions for new and current clients, regardless of their technical expertise. That passion, paired with continuous curiosity and desire to provide fast, user-friendly service, is the reason we have been successful for the last 20 years.
Ready to bring your passion to the team? Apply now, we look forward to speaking with you!
Top Reasons to Work for A2 Hosting
- Fully Remote Workplace
- Great Benefits
- Work-Life Balance
- Friendly and Relaxed Work Environment
- Training and Professional Development
- Core Value Driven
Current Job Openings
World Hosting Group (WHG) is currently looking for an experienced and passionate Head of Customer Retentions to join our dynamic and collaborative team! The Head of Customer Retentions is a senior-level management role and will report directly to our COO.
The Head of Retentions will oversee and develop our Retentions department – developing and managing initiatives, leading a team, and overseeing KPIs that all revolve around the relationship that we have with our clients.
About WHG
World Host Group (WHG) is a leading global web hosting company with 30+ brands and a diverse customer base. We are committed to innovation, transparency, and exceptional customer service, continually expanding through mergers and acquisitions. As an employer of choice, we provide global opportunities for growth and career development.
About the position
- Position is remote but follows European working hours
- Ideal candidate MUST be able to work (and ideally live) in the EMEA time zone
- Position is a full-time and exempt managerial position
- This role requires schedule flexibility across 7 days, including weekends, and availability to work varying shifts based on business needs
- Will require the ability to travel up to 25% of the time
Key Responsibilities
- Develop and manage a comprehensive customer retention strategy with a focus on both short and long-term goals
- Lead, mentor, and develop a high-performing customer retention team
- Build and maintain strong relationships with high-value customers to create a personalized and long-lasting impression
- Monitor, analyze, and report on customer retention KPIs to identify trends and suggest improvements
- Collaborate with Marketing, Customer Care, and Product departments to design and distribute impactful campaigns and communications to engage customers
- Collect, analyze, and utilize customer feedback to improve customer satisfaction and loyalty
- Leverage customer data platforms, CRM systems, and marketing automation tools to streamline and manage ongoing retention strategies
Experience and Skills you have:
- 4+ years of proven experience in a customer retention, loyalty, or customer success leadership role
- 4+ years of supervisory/leadership experience, ideally for a web hosting or similar SaaS organization
- Experience in the design, development, and implementation of large-scale retention strategies
- Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, direct messaging, face to face, phone, and video conferencing)
- Strong understanding of customer segmentation, lifecycle marketing, and personalized engagement techniques
- Experience in a remote work environment, ideally with a globally dispersed team, is very strongly preferred
- Experience working directly with web hosting technology, including CMS platforms, LAMP, SSH, etc. a plus
Who you are:
- Strongly customer aligned- you are passionate about providing the best customer experience possible to enhance satisfaction and long-term loyalty
- Data focused with strong problem-solving skills- You are exceptionally skilled at utilizing raw data to identify blockers and create actionable solutions
- Organized and agile – You thrive in fast-paced SaaS environments where you are frequently changing priorities and tasks
- Team focused- You enjoy working with peers to collaborate, communicate, and problem solve
- Tech savvy and Curious- You find the ever-changing world of technology exciting, and you are eager to learn and explore new skills
Share:
Don’t just take our word for it. See what our team has to say.
This Is Who We Are.
Our core values are the foundation of our company. They described how we operate on a day-to-day basis and are the guiding principles that help determine the success of A2 Hosting. Our core values help us maintain a growth mindset so we can seize opportunities to learn and improve every day. On our best days, this is who we want to be.
Curious
We have an unending desire to learn. We’re always asking what’s next and why so we can dig deeper and strive to do better. We look for new and better ways to innovate and accomplish our goals. We have the drive to dig in and understand any problems we face. Our industry is fast-moving so we are always evolving with new technology and innovations. We take the initiative to keep learning more as we continue to grow.
Passionate
We take pride in what we do. The status quo isn’t good enough and we’re always striving to do better. We show up to work enthusiastic, energized, and committed to the work. We feed off the positive energy and constant improvement of our colleagues which allows us to thrive on the clock. When we’re off the clock we seek to find and maintain a balance between our personal and professional lives.
Customer Focused
We always strive to be empathetic and respectful of our customers. We try to put ourselves in their shoes and treat them how we want to be treated. Through training and education, we make sure we have the technical ability to help them in the right way so we can be the subject matter experts and advisors that help our customers solve their problems. If we can’t solve the problem, we always try to educate and point them to someone/something that can. Our customers are our reason for success and their success is our utmost priority. We are very grateful to build relationships with them daily.
Collaborative
We are a team of teams. We think about the team first and we’re always evaluating how our decisions impact the organization as a whole rather than just ourselves or our departments. We are truthful and always open to constructive feedback. We plan meetings to discuss and coordinate our goals and to share what we know and are learning to help everyone improve. We think group brainstorming and innovation lead to better, more informed decisions.
Agile
We’re nimble, able to move quickly and easily, and always willing to make changes when it’s obvious those changes need to be made. We are goal-oriented and well planned as we create requirements and move strategically to achieve overall results. By working in small increments we are able to reach our larger goal faster and more efficiently with little time wasted. We are good adaptors and are always flexible and ready with a backup plan when we need it.
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